PAW Assist
About us
Outsourced Customer Support That Scales
PAW Assist helps companies deliver exceptional support without the overhead.
From startups to global brands, our multilingual teams handle customer inquiries, technical issues, and live chats – fast, friendly, and always on-brand.
Reduce costs
Focus on growth while we manage the support
Improve response times
Use Cases:
SaaS platforms and online services
App or hardware support
Internal help desk for remote workforce
Fast help. Happy customers.
Our support teams handle tickets, troubleshooting, and Tier 1/2 issues across chat, phone, and email — so your customers never wait and your brand stays trusted.
Help Desk Outsourcing
Our services
Customer Service Outsourcing
Keep customers happy and support costs under control.
Our team handles order questions, returns, product concerns, and more — always matching your tone and service standards.
We Cover:
Multichannel support: phone, chat, email
Full CRM setup and training
Quick resolutions with a human touch
Small Business Customer Service Outsourcing
Give customers big-brand service at small-business cost.
Our scalable solutions support startups and fast-growing SMBs, delivering friendly, reliable service that adapts as you expand.
Features:
Dedicated or shared agents
Affordable monthly plans
Go live in under 7 days
Multilingual, Nearshore & Offshore Support
Go global without friction.
We help you support customers in their native language, from English and Spanish to French, German, and beyond — delivered from nearshore and offshore hubs that align with your business needs.
Benefits:
Native-level communication
Cost-efficient support models
Round-the-clock coverage
Our advantages
Always On, Always Available
Your customers never wait. Our teams cover every timezone, 24/7.
Scale When You Need To
Add or reduce seats based on demand, seasonality, or growth — no long-term commitments.
Rapid Deployment
From contract to live support in a week — with recruitment, training, and onboarding included.
Secure by Design
We protect customer data with industry-grade security and compliance standards.
Brand-Aligned Support Agents
Every agent is trained to reflect your tone, policies, and customer experience.
Clear Metrics, Real Results
Full visibility through weekly and monthly reporting, KPIs, and dashboards.
Our results
We help companies reduce costs, increase customer satisfaction, and scale faster.
30–50%
90%+
1M+
<1 minute
savings on support operations
customer satisfaction
interactions handled annually
average response time
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Our Clients
We work with companies from SaaS, e-commerce, healthcare, finance, real estate and more.
Brands trust us because we deliver consistent service quality, flexibility, and measurable results.
“Response times dropped instantly, and customer satisfaction went up within the first month.”
Head of Customer Operations, SaaS
“They handle thousands of interactions without losing the human touch.”
COO, E-commerce
“The onboarding was fast, the agents are excellent, and our team finally has time to focus on strategy.”
Founder, Tech Startup